Southwest Airlines Flight Credits Will No Longer Expire
Effective July 28, 2022, all Southwest flight credits, whether current or issued in the future, will no longer have an expiration date, giving flyers the option to hold them for as long as they want.
Customers will soon see a placeholder expiration date of Dec. 31, 2040, on their credits, but Southwest said that will soon disappear as it works to update its technology system to remove expiration dates altogether.
Other carriers, such as American Airlines, Delta Air Lines, and United Airlines, (along with Southwest prior to today) generally allow for one year from the date they were issued for credits to expire. Southwest’s move makes it the only major U.S. to issue credits without an expiration date. It also makes its change or cancel policies, which already are fee-free, especially customer-centric.
Southwest, which had been at the forefront of some major, customer-first changes in the industry with things like bags fly free and that no change fees policy, said the move is something that allows it to differentiate itself from its competitors.