United Adds App Feature

United Airlines passengers will soon receive vouchers for meals and hotels on their smartphones when travel is disrupted in a bid to reduce customer service lines at airports and phone backlogs.

The change will help with customer service bottlenecks over the phone and at the airport.

United provides food vouchers for delays of at least three hours caused by the airline and provides hotel vouchers when travelers are forced to stay overnight because of a delay or cancellation caused by the airline.

United will start sending meal and hotel vouchers for disrupted travel to passengers’ phones, in hopes of avoiding customer service bottlenecks at airports and long hold times at call centers.

That means rather than stand in line at a customer service desk or dial up an agent, affected travelers can access their vouchers right on their smartphones through the airline’s app or website. United said the updates will make it easier for travelers to rebook, track bags and retrieve vouchers.